Raise an IT Support Ticket

Select the correct system or support category. The helpdesk automatically routes the ticket to the appropriate IT/SLA user based on branch, technical skill and SLA level.

Ticket Details

Category * Select the application, system or technical area related to the issue.

Priority * Top Urgent = critical outage, patient services or business operations blocked.

Branch * Auto-assignment first searches IT/SLA users in this branch.

Department *

Submitted By *

Email *

Issue Subject *

Error / Issue Description * Include enough information for the IT/SLA team to investigate without requesting basic details again.

Screenshot / Attachment JPG, PNG, WEBP or PDF. Maximum 8 MB.